Our Partners

Douglas L. Ita

Douglas L. Ita has spent 15 of his 23 years in the telecommunications industry as a faculty member. As an Instructor at the AT&T National Sales School he taught technical and product courses as well as sales skills. For thirteen years he was part of the Leadership Development faculty at the AT&T School of Business\Lucent Learning and Performance Center. He provided consulting services to business units and headquarters organizations in the areas of Performance Development, High Performing Teams and Talent Retention. His teaching expertise has been in Leadership, Coaching, Effective Communication, Negotiation and Management Development.

Doug is a Senior Performance Consultant and Certified Professional Development Trainer. He has his BA from Case Western Reserve University in English with business and psychology minors.

Barbara A. "Bobbie" Kelly

Barbara A. "Bobbie" Kelly joined The Donovan Group with twenty-five years of corporate experience as a professionally certified trainer with a national transportation leader. A Certified Master Trainer with strong skill sets in organizational performance and change management, she offers contemporary training with emphasis on quality driven customer service. Recent experience includes delivering state-of-the-art customer service programs in both small and large organizations including, BASF, Lucent Technologies, AT&T, Allegheny County Water Authority and Amtrak.

Bobbie held a number of titles in Consolidated Rail Corporation within the Human Resource and Customer Service departments.
Bobbie holds a B.A. in Organizational Management from Eastern College, and a Master Trainer Certificate from Drexel University.

Betty Renaldi

Betty Renaldi draws on thirty years experience in developing and presenting training in communication, team building, customer service, assertiveness, conflict resolution and computer programming/systems.

She has presented training for large and small organizations such as: The U.S. Supreme Court, Joint Chiefs of Staff, Defense Nuclear Agency, Navy Department, Landmark Education, IBM, EXCEL Communication, and various dental staffs.

Betty's training style is energizing and motivational. She establishes environments where risk and change are viewed as opportunities for action.