Training Programs

Overview

Our training programs are designed to be both informative and highly interactive. We present new information in a variety of formats to make the learning process enjoyable.Information is delivered in a clear, enthusiastic, and interesting manner. We utilize multiple delivery approaches - lecture, videos, questionnaires, and assessments - that facilitate the learning process. We encourage participation through group discussions, role-playing, exercises, and team competitions to allow participants to relate the new information to their own situation and to integrate it into their interactions with co-workers and customers.

Our workbooks are designed to reflect our hands-on approach. They provide enough information to cover the course material yet they do not overwhelm the participant with new information. Furthermore, they provide an excellent reference book that employees can use to reinforce communication techniques and strategies after the course is completed.